FAQ - Questions from our customers ♡

A question, need help? The FAQ is here!

If you still can't find the answer to your question, contact us directly on our networks (Instagram/Facebook) or by email via contact@inaheboutique.com .

We will be happy to answer you Monday to Friday from 8 a.m. to 5 p.m.

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What are the shipping times for your packages?

You will receive your body jewelry between 4 and 6 working days depending on the number of orders.

Do you ship anywhere in the world?

Yes ! If you order from abroad (outside France) delivery may take a little longer (+4 days) but don't worry we will do it as quickly as possible so that you can receive your body jewelry as quickly as possible :)

When do I receive my order tracking?

We will send you the order tracking 3 days after your order, while we process all the delivery information. You can track your package directly on this link. If, however, you do not receive your tracking link, do not hesitate to contact us by email: contact@inaheboutique.com.

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to contact@inaheboutique.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Lyon, France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes shipping may take longer than expected due to the number of orders. You can, however, trace your order and see where it is at any time by clicking on this link. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@inaheboutique.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, provided the appeal is made within 7 days of delivery of your order. For more information, please read more about our refund policy .